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ComplianceNow HelpDesk
Latest released ComplianceNow Suite version: 5.2.13

Explore self-help resources:
Visit our ComplianceNow Supportsite for training videos and our technical FAQ

  1. ComplianceNow HelpDesk
  2. ComplianceNow HelpDesk

ComplianceNow HelpDesk


You can submit a ticket within one of the three categories listed below.
You can always track your request via the portal to stay updated on the latest status and responses.


Please provide us with the following information:
To ensure efficient and timely resolution of your issue, we recommend that you attach the ComplianceNow logs (choose option "week") to your support ticket. Follow the short guided video on how to access and download these logs via this link: Guide


In Addition please provide us with the following information:

  1. SAP-BASIS version
  2. CN ABAP-Add-on version APPLIAPM

Guide to find versions.

New Installation
Required fields are marked with an asterisk*
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